FAQ

What is the capacity of a Bizverse My Space's Space?

We recommend a maximum of 25 in-room participants. This capacity is the default because low-power devices, such as mobile phones and standalone VR headsets, may begin experiencing performance issues in busier Spaces. You can adjust the Space capacity in the My Space Settings menu.

Once a Space is full, all additional users (participant #26 and beyond) can still participate by watching from the lobby. Users in the lobby can see and hear what's happening in the Space and interact via text chat; however, they are not represented as avatars in the Space and their mic is not active. There is no hard limit on lobby capacity, however, performance may decrease once there are over one hundred people in the lobby.

If you want to scale Bizverse My Space for a larger event we recommend splitting crowds into multiple Spaces with smaller groups or live streaming the event, depending on the use case.

For more information on setting up Bizverse My Space for large events, we recommend exploring Bizverse My Space Cloud as an option for your organization's event needs.

How long does a Bizverse My Space's Space last?

Bizverse My Space's Spaces stay open forever unless you choose the "Close Room" option from the dropdown menu. Unless a Space has been "closed", you will always be able to use the URL to revisit your Space. If you plan to revisit a Space, you might like to add it to your favorites for easy access.

Can I play video content in Bizverse My Space?

Bizverse My Space has the ability to play videos in the Space, which allows you to watch with friends or live stream content from an existing stream. For videos, Bizverse My Space supports standard video formats. Live stream content is supported in the HLS format. You can embed videos from popular video hosting websites like Vimeo, YouTube, and Twitch, but due to high load, these may sometimes be unreliable. For mission-critical content, we recommend hosting videos on the Bizverse My Space servers by uploading them to your Bizverse My Space's Space or Bizverse Space Studio (there is a 128MB size limit for these videos) or using a hosting provider like Amazon S3.

Where does the chat log go?

The chat log only exists temporarily. Messages disappear after a set period of time. We are working on developing chat scrollback.

Can I share a PowerPoint presentation in Bizverse My Space?

Bizverse My Space is great for giving presentations. Supported media types are PDF files, images, 3D models, audio, video, webcam input, and screen sharing.

To use a PowerPoint in Bizverse My Space, you can convert it to a PDF file and import it directly into Bizverse My Space, or you can use screen sharing to stream a view of your presentation into Bizverse My Space.

Is it possible to have my video or slides show up in a good place (like on a wall) automatically?

Precise positioning using the object controls in Bizverse My Space can be a bit tricky at the moment.

If precise positioning is important, you may prefer to build your media into the scene using Bizverse Space Studio, Bizverse My Space's web-based scene editing tool. Bizverse Space Studio has controls that let you fine-tune object placement.

In the meantime, you may find it easier to resize and place objects when using Bizverse My Space in VR. If you are setting up a Space on desktop, we recommend directly facing the surface you wish to place your media on when importing the files. To move the media into position, you may find you have more control if you click on the object with your mouse to grab it, and then move it into place using the WASD keys.

What devices does Bizverse My Space run on?

Because it runs in the browser, Bizverse My Space is very cross-platform compatible. It works on mobile, desktop, and VR devices, and runs on most modern browsers. For more information check out the supported devices & browsers section.

Why are lines on my drawings disappearing?

There is a maximum number of lines that can be included in drawings using the pen tool. Once the limit is reached, the first lines will start to disappear. To prevent this, periodically open the object menu on your drawing, and press the "create" button (magic wand). This will turn your drawing into an object, and reset your line count to 0.

Can I create custom environments?

Environments are completely customizable using Bizverse Space Studio, Bizverse My Space's web-based scene editing tool. Learn more here.

How do I record my event in Bizverse My Space?

We recommend using screen recording software like OBS to capture events in Bizverse My Space. To hide the user interface when recording, you can press the backtick key ( ` ), or turn on camera mode.

Can I add custom interactive objects to my Space?

Bizverse Space Studio allows you to create model spawners in your Space, enabling users to generate copies of 3D models in the Space.

It is not possible at the moment to add scripting or further interactivity to objects in Bizverse Space Studio or Bizverse My Space.

Can I import 3D models from [other software]?

Bizverse My Space supports importing glTF binary (.glb) models. If the tool you use doesn't create .glb files, we recommend using a tool like Blender to convert your model.

Is it possible to create my own avatar?

For sure! We love seeing custom avatars. You can either re-skin the default avatars or upload your own 3D model (.glb). For more information check out the Creating Custom Avatars section.

Is it possible to create a link to another Space from within a Space?

Yes, just copy and paste a link for one Bizverse My Space's Space into another (or paste the URL into the Bizverse My Space chat box and press the little magic wand icon). Due to browser limitations, when you open the new Bizverse My Space's Space you have to go through the "Join Room" process again.

Can I prevent other people in the Space from drawing, controlling slides/videos, etc?

If you are the Space moderator you can turn these on/off by going to My Space Settings in the dropdown menu.

Is there a laser pointer tool in VR?

The pen in Bizverse My Space doubles as a laser pointer tool. When the pen is emitting a laser, you and others will see a line going from your avatar in the direction you are pointing.

How do I fly?

You can type /fly in the text chat box, or press G on desktop, or press down on the joystick in Quest.

How do I access the text chat box & preferences on Quest?

You need to leave VR mode to access the text chat box & preferences on Quest. Press the home button on your controller and "quit" VR.

Why do things disappear when I leave the Space?

Check out the troubleshooting section.

When I load a Space, I get an error saying unable to connect to Space. Help!

Check out the troubleshooting section.

Why is there echo in the Space?

Check out the troubleshooting section.

How much does Bizverse My Space cost for an event?

Creating private Spaces on my360bizverse.world is free!

If you are interested in hosting an event, or would like to create a customized Bizverse environment on your own infrastructure/domain, check out Bizverse My Space Cloud or send email to [e-mail] so that we can provided tailored information for your event needs.

Can I run custom code in a Bizverse My Space's Space?

You can't run custom code in the main Bizverse My Space website (my360bizverse.world) but you can add your own if you self-host using Bizverse My Space Cloud (see previous answers). To add custom code you will need to create your own custom fork of the Bizverse My Space Cloud client.

Is it possible for me to create a custom version of Bizverse My Space which has different features or styling?

See previous answer.

Can I run my virtual event in Bizverse My Space?

If you have questions about whether Bizverse My Space will be a good fit for your event, drop by our office-hours or meetup to speak to a member of our team. See our community Discord chat server for the schedule.

Need help with something else?

If you can't find what you need in the rest of the documentation, send email to [e-mail] to get in touch.