BIZVERSE - DOCUMENTATIONS
  • STORY OF BIZVERSE
  • THE WORLD 3D MAP IN BIZVERSE
  • MY SOCIAL IN BIZVERSE
    • Overview
    • Bizverse Social Features
      • 3D Character
      • Your Profile
      • Newsfeed
      • Timeline
      • Status/Post
      • Like, Comment, Or Share
      • Other Reactions
      • Story
      • Notification
      • Messenger
      • Video Meet
      • Friending
      • Followers
      • Pages
      • Groups
      • Events
      • Memories
      • Find Friends
      • Earnings
      • Movies
      • Games
      • Jobs
      • Digital Assets
      • Mystery Card
      • Write to Earn
    • Getting Started With Bizverse Social
    • Customize Your Profile
    • Community
      • Page Settings
      • Group Settings
      • Event Settings
    • Friending on Bizverse Social
    • BIZGift Game on Bizverse Social
    • Privacy and security
  • MY BUSINESS IN BIZVERSE
    • Bring Your Business to Metaverse of Bizverse
    • Manage Your Business in Bizverse Social
      • Create a New Business
      • Manage Your Business
  • MY SPACE IN BIZVERSE
    • Sign-in to Bizverse My Space
    • Create and Join Space
    • Creating Custom Avatar
    • Bizverse My Space Features
    • Sharing Avatar Links Privately
    • Building Your Private Space with Bizverse Space Studio
    • User Settings
    • My Space Settings
    • Controls
    • Troubleshooting
    • FAQ
  • EARN IN BIZVERSE
    • Reward Mechanism
    • Deposit and Withdraw VRA Informations
    • BIZGift Game
      • Overview
      • Login to BIZGift Game
        • Creating a Bizverse Social account
        • Sign in to Bizverse Social account
      • BIZGift Game Interface
      • Types of Gifts
      • Getting Started with BizGift Game
        • Business
        • Player
      • Note
    • Play to Earn
    • Watch to Earn
    • Build to Earn
    • Write to Earn
    • Shopping to Earn
    • Other to Earn
  • 360 SPACE IN BIZVERSE
    • Sign-in to Bizverse 360 Space
    • Create and Join Space
    • Creating Custom Avatars
    • Use Full Body Avatar created on Bizverse Social to join Space
    • Share webcam on Avatar when joining Space
    • Switch perspective
    • Animation for characters
    • Create and manage Gifts in Space
    • Bizverse 360 Space Features
    • Sharing Avatar Links Privately
    • User Settings
    • Space Settings
    • Controls
    • Troubleshooting
    • FAQ
  • VIDEO MEET IN BIZVERSE
    • Overview
    • Start a Bizverse Video Meet
    • Join a Bizverse Video Meet
    • Share a Bizverse Video Meet
    • Supported browsers
    • Use Bizverse Video Meet on Mobile
    • Keyboard shortcuts
    • Basic options
    • Advanced options
  • GAME CENTERS IN BIZVERSE
    • BIZVERSE GAME CENTER
      • Overview
      • Getting started with Bizverse Game Center
      • Enjoying exciting games
      • Earning free VRA and bonuses
      • Bizverse Game Center on Mobile
    • BIZVERSE RELAX ZONE
      • Overview
      • Getting started with Bizverse Relax Zone
  • E-COMMERCE IN BIZVERSE
  • E-CLASS IN BIZVERSE
    • Overview
    • Getting Started
    • Account & Profile Settings
    • Key Features
    • FAQs
  • E-REAL ESTATE IN BIZVERSE
  • RENTALL IN BIZVERSE
    • Overview
    • Getting Started
    • User Roles
    • Product features that make our product distinctive
    • Pages
    • Host Workflow
    • General Workflow
    • Testing Accounts
    • Terms & Privacy
  • NFT MARKETPLACE IN BIZVERSE
    • Overview
    • Get Started with NFT Marketplace
    • Interface
    • How to create and sell NFTs on MarketPlace
    • Details NFT
  • BIZVERSE WORLD BROWSER
    • Install Bizverse World
    • Bookmark a page in Bizverse World
    • Resize the Bizverse World window to full screen or focus view
    • Using Voice Search in Bizverse World
    • Bizverse World for VR headsets
    • Private Mode in Bizverse World
    • Switch to another language on Bizverse World
    • Crash reporting in Bizverse World
    • End of support for Bizverse World
  • BIZVERSE MOBILE APP
  • GROW (STAKING BIVE) IN BIZVERSE
    • REWARDS
  • VOTE IN BIZVERSE
    • ADMINISTRATION POOL
  • GET VRLAND
  • PROPOSED DEVICES IN BIZVERSE
  • BIZVERSE WORLD HISTORY
  • WALLET SYSTEM IN BIZVERSE
    • Instructions for withdraw VRA Bizverse Social
  • FAQs
    • How to claim purchased BIVE token?
Powered by GitBook
On this page
  • Getting stuck on loading screen
  • Audio sounds choppy
  • I can't hear someone / someone can't hear me
  • Wired-in headset is not working
  • There is echo in the Space
  • I have generally bad performance in a Space on an otherwise powerful computer
  • "Unable to connect" error
  • Bizverse 360 Space landing page is blank
  • Mic not working
  • Screen sharing / webcam not working
  • Objects disappear after leaving Space
  • Objects appear as broken media link
  • Images aren't displaying
  • YouTube is not working
  • Need help with something else?
  1. 360 SPACE IN BIZVERSE

Troubleshooting

PreviousControlsNextFAQ

Last updated 3 years ago

Getting stuck on loading screen

Spaces may have complex 3D models or objects in them which can increase the load time, particularly on less powerful devices (i.e., mobile phones and standalone VR headsets). If you are getting stuck on the loading screen, try refreshing the page or loading the scene on another browser or device.

Audio sounds choppy

Choppy sounding audio could indicate that your device/network is having trouble with the complexity of the Space. This could be because of the complexity of objects in the scene, or the number of other Space members present. If you are on a mobile phone, you may find audio quality and performance improves if you enter the Space from a more powerful device, such as a computer.

I can't hear someone / someone can't hear me

A connectivity issue may result in one person in the Space being unable to hear one or more other participants in a space. We first recommend that you confirm that you can hear other sounds in the Space (for example, the sound an object makes when you add it to the Space, a video in the Space, or the chat sound) and that your Bizverse 360 Space audio preferences aren't set to 0 volume. Bizverse 360 Space confirm that you are not muted and that you have allowed microphone permissions for Bizverse 360 Space. If you aren't getting any audio at all, try reconnecting to the Space with a different audio output device.

Wired-in headset is not working

If your wired-in headset isn't connecting, we recommend checking the following:

  • Does your browser support WebVR? We recommend Firefox for wired-in WebVR experiences. See if your set-up works at .

  • Is your browser up to date?

  • Do you have SteamVR (Vive / Windows Mixed Reality) or Oculus App (Rift) installed and up to date?

  • Does your VR headset require other supporting software (e.g., Windows Mixed Reality Portal)? Is this installed and up to date?

  • If you are using Windows Mixed Reality, have you also installed the for WMR headsets?

  • Is your browser using the same graphics card as the VR Headset?

There is echo in the Space

I have generally bad performance in a Space on an otherwise powerful computer

Confirm that your browser has hardware acceleration enabled. This will allow your browser to utilize the graphics card, which is important for rendering Bizverse 360 Space with better performance. If you are on a laptop with a discrete GPU, you should also confirm that the browser is using the dedicated card in the computer settings.

"Unable to connect" error

An error that says "unable to connect" is often caused by a firewall. At a minimum, Bizverse 360 Space needs your computer to connect to external ports 80 and 443, both via TLS. Ideally, you should also open up ports 51610-65535 on UDP and TCP for Bizverse 360 Space on your router's firewall.

Note that for self-hosted versions of Bizverse 360 Space you need to open ports 49152-60999 on UDP and TCP. You will also need to open port 19302 on UDP and TCP.

Bizverse 360 Space landing page is blank

If you are using Internet Explorer, try opening the website on another browser. If it doesn't appear on other pages, try clearing your cache and cookies for that page.

Mic not working

If no sound is being picked up from your voice, first check that your mic is properly plugged in and that you selected the right mic in the browser permissions (typically to the left of the address bar). If it is still not working, you may need to look in the privacy and security settings on your computer to ensure that mic permissions are not being blocked. If it still does not work, try in another browser. Bizverse 360 Space works best in Firefox and Chrome, but it also runs on Edge and desktop Safari.

If the mic is picking up your voice but it sounds distorted. Check you aren't using a bluetooth headset mic, as these do not always work well with browser-based tools.

Screen sharing / webcam not working

Similar to mic issues, if you can't get screen sharing or the webcam to work, first ensure that any required peripherals (webcam) are plugged in. Ensure they have the right permissions to run in your browser (typically to the left of the address bar). If it is still not working, you may need to look in the privacy and security settings on your computer to ensure that permissions are not being blocked. If it still does not work, try in another browser. Bizverse 360 Space works best in Firefox and Chrome, but it also runs on Edge and desktop Safari.

Objects disappear after leaving Space

By design, any objects you create in a Space will disappear when you leave. This prevents the Space from becoming cluttered and slow as things are left behind. If you do want an object to stay in the Space, open the object's controls (hover your cursor over it and press the space bar on desktop), and select "pin". A pinned object will stay in the Space until it is unpinned or deleted.

Objects appear as broken media link

If you try to import an object and it loads as a broken link, it could be an unsupported file format, or the file might be too large. Bizverse 360 Space supports file uploads up to 150MB.

Images aren't displaying

Some older systems have trouble rendering 2D objects in the scene. If you suspect this is happening, try reloading the page with the following flag at the end of the URL: ?disablebatching. For example:

https://spacebizverse.world/NdaJCfq/smart-magnificent-gala?disablebatching

YouTube is not working

YouTube videos don't work reliably in Bizverse 360 Space. We recommend trying Vimeo or saving your video to Dropbox and streaming from there.

Need help with something else?

If you can't find what you need in the rest of the documentation, see the help page for ways to get in touch.

Echo may occur if a participant is not wearing headphones. You can ask participants to mute their mic when they are not speaking, or as a Space moderator you can mute them yourself in their avatar menu. You can also reduce the volume of the user in their avatar menu. See for more information.

https://webvr.info/samples/XX-vr-controllers.html
Steam VR tooling
Bizverse 360 Space Features